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RETURNS, REFUNDS & CANCELLATIONS

DO YOU REPLACE DAMAGED PRODUCTS?
We take great care in meticulously packing our products to ensure they reach you in perfect condition. However, in the rare instance that you receive damaged items, kindly reach out to us within 24 hours from the date of product receipt, providing a few images to illustrate the damage. We are committed to addressing such situations promptly and will make our best efforts to resolve the issue to your satisfaction. Your feedback is valuable, and we appreciate your understanding as we work diligently to ensure a positive and fulfilling experience.


CAN I CANCEL OR CHANGE MY ORDER?
You have the flexibility to cancel your order at any time as long as it has not been shipped, typically within one business day of placing the order. To initiate a cancellation, kindly send a request to imaginationboxindia@gmail.com. We appreciate your understanding and cooperation in ensuring a seamless process for order modifications.



HOW DO I GET REFUND FOR A CANCELLED ORDER?
In the event of a canceled order, the refund will be processed using your original mode of payment. We aim to make the refund process as straightforward as possible. Please note that it may take some time for the refunded amount to reflect in your account, depending on the policies of your financial institution. Our refund time is up to 48 hours, If you have any concerns or require further assistance regarding the refund process, feel free to reach out to our customer support team at imaginationboxindia@gmail.com Your satisfaction is our priority, and we appreciate your understanding as we work diligently to provide a smooth and transparent experience.


DO YOU HAVE REVERSE PICKUP SERVICE?
While we do not offer a reverse pickup service, you will be responsible for ensuring the safe return of the product to our warehouse. Our dedicated customer support team is available to assist and guide you through the packing process for any products you wish to return or exchange. Please reach out to our team at imaginationboxindia@gmail.com for personalized guidance on how to pack the items securely. Your attention to proper packing ensures the safe transit of the returned items, and we appreciate your cooperation in this matter. If you have any further questions or concerns, feel free to contact our team for assistance.


DO YOU EXCHANGE PRODUCTS ONCE PURCHASED?
If you find the need to exchange any item within 24 hours of receiving your shipped order, please contact us via email or phone. We facilitate exchanges (subject to availability) under the following conditions:

-If the supplied product(s) differ from the products you ordered.
-If the supplied product(s) do not match the description provided on our website.
-If the supplied product is discovered to be damaged.

We are committed to ensuring your satisfaction, and our team is ready to assist you throughout the exchange process. For any concerns or assistance, please reach out to us at imaginationboxindia@gmail.com. Thank you for choosing imagination Box; we are dedicated to making your experience delightful.


DO YOU ACCEPT RETURNS?
To initiate a return, please reach out to our customer support team. It's important to note that we accept returns only in cases where the received product differs from what you ordered. Your satisfaction is our priority, and we are here to assist you.


CAN I CANCLE A SERVICE ONCE REGISTERED?
No, a service cannot be cancelled once registration is complete. There wont be any refunds once a payment has been made.

Contact us at imaginationboxindia@gmail.com to facilitate a smooth return process.

PRIVACY & SECURITY

  1. This privacy policy sets out how www.imaginationbox.in uses and protects any information that you give www.imaginationbox.in when you use this website

  2. www.imaginationbox.in is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement

  3. www.imaginationbox.in may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 13/09/2024

We may collect the following information:

  1. Name and Date of birth

  2. Contact information including email address

  3. Demographic information such as postcode, preferences and interests

  4. Other information relevant to customer surveys and/or offers

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  1. Internal record keeping

  2. We may use the information to improve our products and services

  3. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided

  4. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

Security :

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

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