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SHIPPING POLICY

SHIPPING POLICY
Thank you for choosing Imagination Box for your artistic and cultural needs. We are committed to providing you with a seamless and reliable shipping experience. Please review our shipping policy below to understand how we handle the delivery of your ordered products.


ORDER PROCESSING
All orders will be processed within 1-2 business days from the date of order placement.

Once you place an order, you will receive an immediate confirmation email acknowledging the receipt of your order. This email will include essential details such as your order number and a summary of the items you've purchased.
As your order is prepared for dispatch, you will receive a notification confirming that your items are on their way. This email will include any relevant tracking information, allowing you to monitor the progress of your shipment.

-Orders placed on weekends or holidays will be processed on the next business day.


SHIPPING METHODS
We offer standard and expedited shipping options to cater to your delivery needs.

Our standard shipping option provides a reliable and cost-effective choice for customers looking for a balanced delivery timeframe. The associated costs are calculated based on the weight of the products, the shipping method selected, and the delivery location. Standard shipping typically takes 3-7 business days, depending on your location within India.
For those seeking a quicker delivery turnaround, we offer expedited shipping. This option is ideal for customers who wish to receive their orders promptly. During the checkout process, you will have the opportunity to choose expedited shipping, and the associated costs will be displayed. Expedited shipping usually delivers within 1-3 business days, providing a faster shipping alternative.
We believe in transparency when it comes to our shipping methods and associated costs. During the checkout process on our website, you will have a clear view of the available shipping options and their respective costs. This transparency empowers you to make an informed decision based on your delivery preferences and urgency.
The delivery location is a factor in determining the shipping costs and estimated delivery timeframes. Whether you are in a metropolitan area or a more remote location, our shipping options are designed to accommodate various delivery needs across India.


SHIPPING LOCATIONS
Regrettably, Imagination Box presently caters exclusively to customers within India, and we do not extend our shipping services internationally. Our focus is on providing seamless and efficient delivery of artistic and cultural products to addresses across the country. While we appreciate the global interest in our offerings, international shipping is not currently available. We encourage our international audience to stay tuned for any future updates regarding the expansion of our shipping services.

ESTIMATED DELIVERY TIME
The estimated delivery time for your order is contingent upon your location and the chosen shipping method during checkout.


For standard shipping, you can typically expect your delivery within 3 to 7 business days, providing a balanced choice for customers seeking a reliable and cost-effective option.

Alternatively, our expedited shipping service ensures a swift delivery within 1 to 3 business days, ideal for those in need of a quicker turnaround. Rest assured, our commitment is to deliver your artistic and cultural treasures promptly, irrespective of the chosen shipping method.

If you have any specific queries regarding delivery times or methods, feel free to reach out to our dedicated customer support team.



ORDER TRACKING
Upon dispatch of your order, an email confirmation will promptly be sent to you, containing a unique tracking number for your convenience.

This tracking number serves as your key to monitoring your order's progress in real-time. Simply enter the provided tracking number on our website, and you will gain access to comprehensive information regarding the current status and anticipated delivery time of your package.

We understand the importance of keeping you informed every step of the way, and our tracking system is designed to provide you with a seamless and transparent experience. If you encounter any issues or have additional inquiries, our customer support team is readily available to assist you.



SHIPPING CHARGES
Our shipping charges are meticulously calculated, taking into account several factors to ensure fairness and transparency. The weight of the products, the chosen shipping method, and the delivery location collectively contribute to the determination of applicable shipping charges. This comprehensive approach ensures that you are charged accurately based on the specific details of your order.


During the checkout process, you will find a clear and itemized display of any applicable shipping charges, allowing you to review and confirm the costs associated with the delivery of your artistic and cultural treasures. If you have any queries or require further clarification on shipping charges, our dedicated customer support team is available to assist you promptly.



SHIIPING DELAYS
Our commitment is to provide you with a seamless and timely delivery experience, striving to meet the estimated delivery times specified during your order. However, it's important to note that unforeseen circumstances, including inclement weather, natural disasters, or delays by our carrier partners, may occasionally impact delivery times.

In such instances, Imagination Box cannot be held liable for any resulting delays. We appreciate your understanding and assure you that we will make every effort to keep you informed and mitigate any challenges that may arise during the shipping process. If you have specific concerns or require assistance, our customer support team is here to address any queries you may have.



SHIPPING PARTNERS
At Imagination Box, we prioritize the safety and prompt delivery of your orders by collaborating with renowned and reputable courier services. Our strategic partnerships with trusted carriers reflect our commitment to providing a reliable and efficient shipping experience for our valued customers.


These courier services are selected based on their proven track record of secure and timely deliveries, aligning with our dedication to ensuring your artistic and cultural treasures reach you in pristine condition. Rest assured, our partnership with these esteemed courier services is a testament to our unwavering commitment to delivering a seamless and trustworthy shipping process.


CONTACT INFORMATION
Your satisfaction is our priority, and we understand that you may have questions or concerns regarding your order's shipping status. Our dedicated customer support team is here to assist you promptly.

Feel free to reach out to us via email at imaginationboxindia@gmail.com. Whether you seek updates on your order's journey or have specific inquiries about the shipping process, our knowledgeable and friendly support team is ready to provide you with the information you need.

We value your trust in Imagination Box, and we are committed to ensuring a smooth and transparent experience throughout your artistic and cultural journey with us.

REFUND & RESHIPMENT POLICY

REFUNDS
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. Please note: Refunds are processed through Razorpay, which charges a 5% transaction fee. This means the amount you receive will be 5% less than the original price you paid. For example, if you made a payment of ₹100, you will receive ₹95 in return. The refund process through Razorpay takes approximately 1 week.

RESHIPMENT POLICY
Suppose a product is returned to us because of unsuccessful delivery attempts (e.g., the package was not received or picked up by the customer), and you would like us to reship the item. In that case, you will be responsible for covering the additional shipping costs. Details: Unsuccessful Delivery: If the delivery service is unable to deliver the product to the provided address and the package is returned to our shop, we will notify you of the situation. Reshipment Request: Should you wish to have the product reshipped, you will need to pay the shipping costs for the second delivery attempt. This fee must be paid before we can process the reshipment. Payment Instructions: We will provide instructions for paying the additional shipping fee, which can be settled through the same payment methods used for your original purchase. No Refund for Initial Shipping Costs: Please note that the initial shipping costs are non-refundable, as the service was provided in attempting the first delivery. If you have any questions or need further assistance regarding reshipment, please contact us at imaginationboxindia@gmail.com.

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RETURN & EXCHANGE POLICY

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we stand behind the quality of our products and we allow return/exchange of your purchase in certain circumstances.

  • We have a 48-hour Exchange/ Return policy, which means you have 48 hours after receiving your item to request a return or an exchange.

  • To be eligible for an Exchange, your item must be in the same condition that you received it, unworn, unused, unwashed, undamaged, unaltered with tags, and in its original packaging. You'll also need the receipt of purchase and other relevant proof i.e., unboxing video of the package.

  • To start a return or exchange, you can contact us at imaginationboxindia@gmail.com

  • You have to self-ship the product and We will not cover the shipping charges for Return/Exchange.

  • Unfortunately, we cannot accept returns on sale items or gift cards.

  • We are not liable for any Returns/ exchange that we were not notified about first. You can always contact us for any return/exchange questions at imaginationboxindia@gmail.com

Refunds We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at imaginationboxindia@gmail.com

PRIVACY & SECURITY

  1. This privacy policy sets out how WWW.IMAGINATIONBOX.IN uses and protects any information that you give WWW.IMAGINATIONBOX.IN when you use this website

  2. WWW.IMAGINATIONBOX.IN is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement

  3. WWW.IMAGINATIONBOX.IN may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 13/09/2024

 

We may collect the following information:

  1. Name and Date of birth

  2. Contact information including email address

  3. Demographic information such as postcode, preferences and interests

  4. Other information relevant to customer surveys and/or offers

 

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  1. Internal record keeping

  2. We may use the information to improve our products and services

  3. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided

  4. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

 

Security :

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

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